Customer Testimonials

After months of having car trouble and unable to have it diagnosed, Mark R and his team were able to not only properly diagnose but FIX my car as well. Absolutely appreciate the above and beyond service and the availability of appointments and flexibility. If you got a Chrysler, Jeep or Dodge just bring it straight here to the service department and ask for Mark R, he'll take care of you.

Great people. No one was pushy or rude but I hate the sales paperwork being on a flash drive. I’d have preferred it by email being someone who rarely uses a personal computer anymore.

Jerry in service was extraordinary!

I’ve always had the best experience here. Daniel has always been the best in his communication step by step. I wouldn’t go anywhere else.

I like how repairs get done in a timely and manner, and every one there is courtesy and willing to help any way that they can. And I enjoy the music and it’s mellow and quiet

I can’t say enough great things about Chelsea and the service she provided. She went above and beyond to get the oil leak on my RHO taken care of quickly and efficiently. What really sets Chelsea apart is her dedication to her customers and her commitment to making sure they are taken care of every step of the way. Nobody enjoys dealing with an unexpected vehicle repair, but Chelsea made what could have been a frustrating and unpleasant experience a positive one. Her communication, professionalism, attention to detail, and genuine concern for customer satisfaction were exceptional. It’s refreshing ... Read More

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Google - Nov 4, 2026

I can’t say enough great things about Chelsea and the service she provided. She went above and beyond to get the oil leak on my RHO taken care of quickly and efficiently. What really sets Chelsea apart is her dedication to her customers and her commitment to making sure they are taken care of every step of the way. Nobody enjoys dealing with an unexpected vehicle repair, but Chelsea made what could have been a frustrating and unpleasant experience a positive one. Her communication, professionalism, attention to detail, and genuine concern for customer satisfaction were exceptional. It’s refreshing to work with someone who truly cares about her customers and takes pride in what she does. Chelsea is a tremendous asset to the service department. Five stars all the way! Thank you, Chelsea, for taking such great care of me and my RHO (aka The Ho)!

Garrett was extremely helpful and professional. We will definitely buy a vehicle from him again

Service Dept did an excellent job and made things easy!

Rylan was on top of things all the way, fantastic service!

Jasmine was so great and the process was easy quick. Keeping great people is crucial for next level experiences and she got every part of it right! She helped make something that is a pain in the neck, pleasurable. Thank you!

Chef was a great salesman. He was very knowledgeable and speedy

Our service manager was Mark and he was the best out of all the previous times we’ve been in!! We had some issues that weren’t done correctly during a previous service visit. Mark went above and beyond to make sure we were taken care of this time. It means a lot when someone stays in touch with you and keeps you informed of what’s going on while they are working on your car. If it’s possible you need to hire about 7 more of this guy!

Husband and I purchased a Dodge Ram 2500 and we love the truck! The team worked with us and we got a very fair and good deal. Customer service was great; we got waters throughout the day and a full tank of Diesel. (In this economy? Awesome) Our dealer Jordan was great to work with and Joe in finance made the paperwork a BREEZE. We’d absolutely recommend this team.

Great place to take Mopar for OEM service. good facility and straightforward price quoting.

I walked away from this dealership because of their deliberate delay tactics. Requesting a basic out-the-door price sheet and a history report takes ten minutes to pull. Holding those documents hostage just to force me onto a phone call is an insulting sales game. I value transparency and efficiency, so I took my business to the private seller market instead. Your team needs to learn that modern buyers will not tolerate being stonewalled.

On October 21, I unfortunately found myself returning to Dodge 215 after my practically brand-new 2026 Ram 1500 4x4, with approximately 3,000 miles, decided to illuminate the check engine light yet again. I was advised to bring it in immediately due to the recurring engine concerns. First, credit where credit is due. Rylan in the service department has been exceptional. His professionalism, patience, communication, and genuine concern are exactly what customer service should represent. Unfortunately, I cannot say the same about my experience with sales. I was specifically advised to speak with General Manager Clifford regarding my situation. I attempted twice but was redirected to ... Read More

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Google - Oct 22, 2026

On October 21, I unfortunately found myself returning to Dodge 215 after my practically brand-new 2026 Ram 1500 4x4, with approximately 3,000 miles, decided to illuminate the check engine light yet again. I was advised to bring it in immediately due to the recurring engine concerns. First, credit where credit is due. Rylan in the service department has been exceptional. His professionalism, patience, communication, and genuine concern are exactly what customer service should represent. Unfortunately, I cannot say the same about my experience with sales. I was specifically advised to speak with General Manager Clifford regarding my situation. I attempted twice but was redirected to Sales General Manager Ian and sales representative Jose, whom I previously knew from Towbin Dodge. While I have nothing personally against either gentleman, I found their approach dismissive rather than helpful. Jose also suggested that my four-inch suspension lift could be responsible for the vehicle's problems and potentially affect my warranty. Interestingly, Stellantis and members of Dodge 215's own service department provided information contradicting those claims. Apparently, the sales department and service department have different interpretations of automotive engineering. I was subsequently advised to contact Chuck, another sales manager who reportedly could assist. Unfortunately, he was in a meeting during my attempts to reach him, and despite leaving messages, I received no return call. Here's where things became particularly interesting. My 2026 Ram 1500 has over $11,000 in documented upgrades, and approximately 3,000 miles. Their trade-in offer? $36,000. When I questioned whether they could potentially retail a comparable truck for considerably more, I was told, "You don't know that." As a law enforcement professional with an investigative background, I believe in asking questions, examining facts, and recognizing when explanations simply don't add up. I also have family and friends with dealership experience. I'm not unfamiliar with how vehicle transactions work. I fully understand dealerships need to make a profit. I'm not asking anyone to operate at a loss. However, there's a difference between conducting business and making a customer feel as though their intelligence is being underestimated. I expressed interest in either a Ram 2500 diesel or a Ram 1500 equipped with a HEMI. Instead, I was repeatedly encouraged to test-drive a basic black diesel truck that I had already explained did not interest me. Apparently, the strategy was to get me behind the wheel and hope I'd suddenly forget what I actually wanted. Unfortunately, that approach doesn't work on everyone. The irony is that I never wanted to trade my truck. I still love it. I've invested considerable money into making it exactly what I wanted. However, recurring mechanical concerns have made me question its reliability, especially when traveling long distances with my children. I wasn't seeking special treatment, unreasonable demands, or a free vehicle. I was willing to negotiate and accept some financial loss. All I wanted was an honest conversation with someone empowered to explore reasonable alternatives. Instead, I received questionable explanations, an underwhelming trade-in offer, unsuccessful attempts to reach management, and no returned calls. Service Department: A+ — Rylan deserves recognition. His professionalism and genuine willingness to help are outstanding. Sales F Not because I didn't get my way, but because I felt dismissed rather than heard. As someone in law enforcement, I understand that not every situation produces the outcome we want. However, communication, professionalism, and accountability should never be optional. Can Dodge 215 correct this experience? Absolutely. Will management take the initiative? Considering I couldn't even get a returned phone call, I suppose that remains to be seen. A dealership's reputation isn't determined solely by the vehicles it sells, but by how it treats customers when something goes wrong.

Big thanks to Mark for taking care of me.

Once again, they get 5 stars. I had my service advisor Mark Robles again. He definitely took care of me as always. He let me know a timeline of how things were going to go. He let me know that a part had to be delivered before they could start repair. Made me aware of an antenna issue that was going on that I was not aware of. Gave me updates every day to let me know how things were going. And my man let me know the second my Durango was done and ready by or pickup. Definitely took care ... Read More

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Google - Oct 21, 2026

Once again, they get 5 stars. I had my service advisor Mark Robles again. He definitely took care of me as always. He let me know a timeline of how things were going to go. He let me know that a part had to be delivered before they could start repair. Made me aware of an antenna issue that was going on that I was not aware of. Gave me updates every day to let me know how things were going. And my man let me know the second my Durango was done and ready by or pickup. Definitely took care of me. Ask for Mark when you head over to Desert215, he’ll take care of you for sure

Adam walton and his finance team made my process very easy for my truck. I was in and out in about 2 hours and got approved pretty much before they ran the numbers

Rylan was amazing. He kept me updated the entire time my car was there and helped me out as much as he could. For sure if anyone asked me who I would recommend when they go there 100% Rylan!

Jasmine was the best person that helped me throughout my oil change

Great service

Jose is a rock star !! Great manager !

I had an appointment to bring my truck in at 4pm. I called and talked to service and the lady was able to up my appointment because of rain I had no work. When brought my truck to the service department. I was greeted by Rylan who was the serves specialist for my check engine light. Rylan explained his technician would have to do a diagnostic on the truck to see what the issue could be. They would need the truck for a couple of days. Rylan had his tech fix all the issues. I would recommend Rylan if anyone ... Read More

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Google - Oct 17, 2026

I had an appointment to bring my truck in at 4pm. I called and talked to service and the lady was able to up my appointment because of rain I had no work. When brought my truck to the service department. I was greeted by Rylan who was the serves specialist for my check engine light. Rylan explained his technician would have to do a diagnostic on the truck to see what the issue could be. They would need the truck for a couple of days. Rylan had his tech fix all the issues. I would recommend Rylan if anyone has issues with there truck.

Very nice people, I’ve done all my service since I bought my Jeep

Mark was my service advisor. He was amazing. Kept me updated. He made the process easy and made me feel like a value. Customer.

Lowballs

Great customer service!

Great fast service

Top notch service, valued my time. Jerry gave me my options. Explained it simply so I can make the best informed decision. I wouldn't trust any other dealership! Fast honest and fair!

Service provider was excellent and explained everything. Jasmine was outstanding.

Jose consistently delivers outstanding service as a service advisor. His thorough approach and genuine attentiveness to customer concerns set him apart. He expertly evaluates issues using his extensive knowledge and provides clear timelines and communication regarding the vehicle’s status and required actions. Jose’s exceptional skills and dedication make him a strong candidate for the position of service manager.

daniel falcone has helped me out twice with my car and i got amazing service both times! he provided great communication and got my car all fixed up quickly. the whole desert 215 store team is super nice as well!

I had a great experience today with Aaron and Chef Fred is amazing! I was able to leave the dealership with my new vehicle! I would highly recommend visiting!

Adam was great and so was Alin and the finance manager. They worked with me on the purchase of my 2023 Jeep Grand Cherokee. It was a seamless transaction which can be challenging when purchasing a vehicle. I wouldn't hesitate to recommend this dealership and staff to friends and family.

Friendly staff! Very knowledgeable

I had an extremely disappointing experience at Desert 215 Superstore this morning and would not recommend this dealership, particularly to women shopping for a car on their own. I stopped in to look at a used Tesla Model Y they had listed. Before I even had a chance to see the vehicle, the salesman immediately started pushing me about financing, asking how much money I planned to put down. I explained that I would likely be financing externally, but he continued pressing the issue to the point that I had to ask, “Can we please see the car first and then ... Read More

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Google - Oct 8, 2026

I had an extremely disappointing experience at Desert 215 Superstore this morning and would not recommend this dealership, particularly to women shopping for a car on their own. I stopped in to look at a used Tesla Model Y they had listed. Before I even had a chance to see the vehicle, the salesman immediately started pushing me about financing, asking how much money I planned to put down. I explained that I would likely be financing externally, but he continued pressing the issue to the point that I had to ask, “Can we please see the car first and then discuss financing?” While walking to the vehicle, he asked whether I lived locally. I mentioned that I live in Los Angeles but that my boyfriend lives nearby. His immediate response was, “Oh, so is your boyfriend going to be helping you with the loan?” Excuse me? My boyfriend was not even there, had absolutely nothing to do with this purchase, and I had given no indication that I needed anyone’s financial assistance. I’m a financially independent woman perfectly capable of purchasing a vehicle on my own. The assumption was incredibly inappropriate and condescending. The experience only got worse. When we finally reached the Tesla, I asked if he could demonstrate the self-driving features, which are a major factor in my purchasing decision. He told me he had no idea how they worked and that because they were a Dodge dealership, not a Tesla dealership, he shouldn’t be expected to know. He then proceeded to pressure me by mentioning that someone else had an appointment to see the car later and it might not be available if I came back. So, to recap: I was pressured about financing before being shown the car, asked whether my boyfriend would be paying for it, given no meaningful information about one of the vehicle’s most important features, and then subjected to a sales pressure tactic. I was a serious buyer who came in specifically to see a vehicle they had for sale. I could purchase this car outright in cash if I wanted to. Instead of being treated like a prospective customer, I was made to feel like I needed to justify my financial independence before I could even look at the car. The entire interaction felt dismissive, condescending, and frankly sexist. I would strongly caution other women against shopping here. There are plenty of dealerships that will treat you with basic respect and professionalism. This was not one of them.

Chef was super cool to work with, will most definitely recommend to family and friends.

My buying experience was pleasant but my experience with the service department was not. I bought the lifetime oil change and at my first oil change the drain pan plug was not installed correctly causing all the oil to drain out on my way to work the next morning. To their credit they did tow my vehicle back to the dealership and fixed the issue and were very apologetic. My most recent oil change took over 6 hours and when we went to pick up the vehicle they did not attach the brush guard underneath causing it to drag. We did ... Read More

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Google - Oct 6, 2026

My buying experience was pleasant but my experience with the service department was not. I bought the lifetime oil change and at my first oil change the drain pan plug was not installed correctly causing all the oil to drain out on my way to work the next morning. To their credit they did tow my vehicle back to the dealership and fixed the issue and were very apologetic. My most recent oil change took over 6 hours and when we went to pick up the vehicle they did not attach the brush guard underneath causing it to drag. We did take it back and they did repair it. My point is Ive had about 8 oil changes there and 2 had issues. 25% chance they’ll mess it up. Good luck. UPDATE — We noticed oil leaks on the driveway and took our vehicle back. Turns out the crush washer on the oil pan was not installed correctly AGAIN!! Chelsea was very apologetic and personally assured my daughter that this would be taken care of. So both the crush washer and brush guard were not installed correctly on the same oil change. I spoke to Darren (Service manager) after my daughter returned to have the brush guard attached correctly to inform him of what was happening and he didn’t seem to think this was much of an issue. Service manager was no help at all.

Shane and Abdul were great worker with us to make sure we got a deal that pleased both sides

Great customer service

I bought a car from Desert 215 Superstore about three months ago. I was initially very happy with the car itself and, thankfully, I have not had any problems with it. However, my experience with the dealership after the purchase has been very disappointing. I was promised a second key, but three months later, I still only have one key. I have called many times about this, and every time I am told that someone will call me back, but nobody ever does. The car also still has the dealership’s GPS tracking device installed. I have contacted them repeatedly asking ... Read More

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Google - Sep 24, 2026

I bought a car from Desert 215 Superstore about three months ago. I was initially very happy with the car itself and, thankfully, I have not had any problems with it. However, my experience with the dealership after the purchase has been very disappointing. I was promised a second key, but three months later, I still only have one key. I have called many times about this, and every time I am told that someone will call me back, but nobody ever does. The car also still has the dealership’s GPS tracking device installed. I have contacted them repeatedly asking them to remove it, but it is still there. The device is located next to the brake pedal, and there have been several times when it has been in the way while I was trying to brake, which is a serious safety concern. At this point, I have given up calling because I keep getting the same response: “Someone will call you back,” and it never happens. Frankie, the salesperson, was nice when I purchased the car, but unfortunately, the promises made after the sale were never followed through, and there was very little follow-up. I’m sorry to say that this has not been a pleasant experience, and based on my experience with the dealership after the sale, I would not recommend Desert 215 Superstore.

Preface: I do NOT feel good about giving a business a one star rating - but after my horrendous experience at this dealership I feel obligated to share it to other buyers (worth the read if you want to know what happened with the advertised price, mandatory add-ons, and my trade-in). To start, I explained to the dealership I was interested in a vehicle they had on the lot and would be looking to trade my current vehicle if they presented a good offer. When I eventually got to the dealership, a few minutes later the salesman Garret (nice guy) ... Read More

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Google - Sep 14, 2026

Preface: I do NOT feel good about giving a business a one star rating - but after my horrendous experience at this dealership I feel obligated to share it to other buyers (worth the read if you want to know what happened with the advertised price, mandatory add-ons, and my trade-in). To start, I explained to the dealership I was interested in a vehicle they had on the lot and would be looking to trade my current vehicle if they presented a good offer. When I eventually got to the dealership, a few minutes later the salesman Garret (nice guy) comes back out and puts a paper on the counter and says here it is. And it’s an offer to trade in the car for $1500 less than I got elsewhere. I said ok, well I’m definitely not trading in the car. That is a no for sure, and then on top of that, I do not want your package for the vehicle that you tacked on there but I’m still interested in the car at the listed price. And top of that, if we can do that, then I would like to have an independent mechanic come and do a pre-purchase inspection on the vehicle. He then took the piece of paper and tried to have me sign saying I would purchase the vehicle if we remove the added package and not trade in the vehicle. I proceeded to tell Garret I’m not signing anything until I purchase the vehicle. He then left and his manager Allen came to greet me and immediately criticized what Garret had agreed to and said Garret was agreeing to things that “aren’t possible” He then proceeded to tell me he cannot sell me the vehicle without the added “desert package”. I told him I was not interested in the trade in and I do NOT want the package. He firmly stated again that he could not sell me the vehicle without the package “not possible” were his words. In my opinion, advertising the vehicle at one price online and then telling me they would not sell it without an additional mandatory package felt like a bait-and-switch. Anyways, so then I say ok well then we don’t have a deal. And he said “yes we do have a deal” insane use of language if you ask me! And I said no we do not man! Then I calmly tell him I don’t like the vibe and that we should just part ways. He then tried to switch the topic and was like “oh and why do you want some mechanic to take a look?” And I said “because it’s a pre-owned Toyota on an independent dealership that isn’t a certified pre-owned. I think the vehicle is a good deal and I want to do my due diligence and make sure everything is all good. It has nothing to do with you guys” and then he told me “you don’t need an inspection, our servicing is good, I PROMISE you the vehicle is fine”. And I’m like “ok cool then there should be no issue! And even if there is, if it’s minor, I might still want the vehicle.” He then said he wouldn’t sell me the vehicle if the mechanic finds something wrong and said “sign here for x price out the door. This is what we want to make on this. Have your mechanic come and inspect, if all good, you agree to x price final out the door! but if he finds something, then I won’t sell you the vehicle no matter what”. I said “no trade in and this is the final out the door price if everything checks out?” And he was like yup and just sign this. At this point I told him “you know what, I won’t sign anything right now, but the price point you’re saying is fine if everything checks out tomorrow when the mechanic comes” so we amicably agreed verbally no deal if there was something wrong and x price if the mechanic said all good. I was frustrated but I didn’t care because I didn’t want to let a good deal slip. The next day I called ahead and asked them to send over the purchase agreement and when they sent it, it had my vehicle as trade in value to the total x. The worst buying experience I’ve ever had hands down.

Zero only because I was there to pick up a friend.\n I had a Dodge for 10 years, and I bought it from Chapman Dodge and then all of a sudden, I had issues with it, water pump goes out and then the old rings go out 6 times I had to give it up the the truck. I ended up getting myself a brand new Toyota Land Cruiser, 4 / 4. End of story.

I’ve purchased three vehicles from this dealership over the years, and unfortunately, this was by far the worst experience I’ve had with them. The employee wearing the “FINAL BOSS” name tag provided very poor customer service. About two hours into the process after I had already test-driven two vehicles and brought in my vehicle for a trade he said I was wasting their time because I was questioning them about the numbers. As a returning customer who was seriously there to purchase a vehicle, that was extremely unprofessional. They initially valued my trade at approximately $4,300. However, when we ... Read More

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Google - Sep 10, 2026

I’ve purchased three vehicles from this dealership over the years, and unfortunately, this was by far the worst experience I’ve had with them. The employee wearing the “FINAL BOSS” name tag provided very poor customer service. About two hours into the process after I had already test-driven two vehicles and brought in my vehicle for a trade he said I was wasting their time because I was questioning them about the numbers. As a returning customer who was seriously there to purchase a vehicle, that was extremely unprofessional. They initially valued my trade at approximately $4,300. However, when we sat down to review the numbers, I noticed the vehicle price was about $2,000 higher than the advertised online sales price I had seen. They also presented a protection plan costing almost $3,900. I declined the protection plan, and after declining it, I was told they would no longer take my trade. Another disappointment was that the salesperson assisting us openly stated that he did not know anything about both of the vehicle I was test-driving. I don’t expect a salesperson to know every single detail, but I do expect someone selling a vehicle to at least know its basic features and specifications or be willing to find the answers. I ultimately left and purchased my vehicle from Jerry Seiner Buick GMC instead. The difference in customer service was night and day. They were professional, did not make purchasing an additional protection plan a condition of the deal, and delivered my vehicle fully detailed with a full tank of gas. After purchasing three vehicles from this dealership (Desert 215) over the years, I expected a much better experience. Unfortunately, this interaction cost them a repeat customer.

If I could rate a 0 I would ! They left a crack on my mom’s windshield that wasn’t there before ! And when she tried to tell them they didn’t even offer to fix it just gave her a card ! That costs money ! And no one told them to wash it in the first place ! Never followed up with her too to see if they could do something for her since they’re the ones responsible for the crack !

They quoted me around $1,100 to change my front 3500 dually brakes and rotors. Rotors are perfect. They said the pads were at 2mm. Does this photo look like 2mm to you???? I think not. For reference, I included the new blue pad in the other photo. Looks like my old ones are practically brand new.

I got my truck back with window chips on my windshield and they didn’t want to take responsibility so customers beware when getting any kind of service from this place. I don’t recommend this place at all to anyone.

I want to be specific about my experience with Desert 215 Superstore, because not everyone I dealt with provided the same level of service. My experience with Adam was magnificent. He was helpful, professional, and made sure I received the assistance I needed. I truly appreciated the way he handled the situation. The process with Francisco was also very smooth, both when I originally got the vehicle and when I had to return it after the financing did not go through. He was professional and made an unfortunate situation easier to handle. Unfortunately, my experience with Blair was completely different. When ... Read More

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Google - Aug 12, 2026

I want to be specific about my experience with Desert 215 Superstore, because not everyone I dealt with provided the same level of service. My experience with Adam was magnificent. He was helpful, professional, and made sure I received the assistance I needed. I truly appreciated the way he handled the situation. The process with Francisco was also very smooth, both when I originally got the vehicle and when I had to return it after the financing did not go through. He was professional and made an unfortunate situation easier to handle. Unfortunately, my experience with Blair was completely different. When I called trying to get answers regarding the return of the vehicle, he was rude and dismissive. During our conversation, he hung up the phone in my face while I was still speaking. I found that extremely disrespectful and unprofessional, especially considering I was simply trying to get clarification about an already stressful situation. I want to give credit where it is due—Adam and Francisco provided great customer service and were a pleasure to work with. However, the way Blair communicated with me was unacceptable and definitely affected my overall experience with the dealership.

(Translated by Google) Don't come to this place, it's a scam. I spent from 10 am until 5 pm trying to get a key programmed, and they told me it couldn't be done because it was locked and that it would cost $700. I went with someone else, and they did it for $200. The guarantee was useless. (Original) No vengan a este lugar es una estafa , me pase desde las 10 am de la mañana hasta las 500 pm para una programación de llave y me dijeron que no se podía porque estaba bloqueado y que costaba 700 usd fui ... Read More

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Google - Aug 5, 2026

(Translated by Google) Don't come to this place, it's a scam. I spent from 10 am until 5 pm trying to get a key programmed, and they told me it couldn't be done because it was locked and that it would cost $700. I went with someone else, and they did it for $200. The guarantee was useless. (Original) No vengan a este lugar es una estafa , me pase desde las 10 am de la mañana hasta las 500 pm para una programación de llave y me dijeron que no se podía porque estaba bloqueado y que costaba 700 usd fui con otra persona y lo hizo por 200 usd de nada sirvió la garantía

I towed my Jeep to Desert 215 Superstore because A. it was closest and B. I figured they’d be trustworthy. To my dismay, they upcharged me substantially. I knew labor would be higher because it’s a dealership, but I thought they’d at least be honest with the cost of parts. I was charged almost 60% more for the parts alone, based on Mopar’s own website. I was charged $683 for two batteries and $400.44 for a fuse block. With labor, the total repair cost me over $1700. Mopar advertised these same parts for $681.46. They even charged me a “core charge” for ... Read More

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Google - Jul 31, 2026

I towed my Jeep to Desert 215 Superstore because A. it was closest and B. I figured they’d be trustworthy. To my dismay, they upcharged me substantially. I knew labor would be higher because it’s a dealership, but I thought they’d at least be honest with the cost of parts. I was charged almost 60% more for the parts alone, based on Mopar’s own website. I was charged $683 for two batteries and $400.44 for a fuse block. With labor, the total repair cost me over $1700. Mopar advertised these same parts for $681.46. They even charged me a “core charge” for my old batteries, which they KEPT. Aren’t they supposed to refund those? Anyhow, really glad I didn’t agree to all the other repairs they insisted were critical.

Super sleazy sales tactics!! I brought my Jeep in for service and was immediately texted an offer to appraise it. When I accepted, that is when my entire day was wasted. I was interested in two vehicles that qualified for 0% financing, but every question I asked got vague or partial answers. Instead, I was met with "come in, and we will figure it out" all day. My car was in their service center, so I was stuck at home! When I insisted on firm numbers (nothing unreasonable...out-the-door price on the car, exact trade amount on my Jeep, ... Read More

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Google - Jul 31, 2026

Super sleazy sales tactics!! I brought my Jeep in for service and was immediately texted an offer to appraise it. When I accepted, that is when my entire day was wasted. I was interested in two vehicles that qualified for 0% financing, but every question I asked got vague or partial answers. Instead, I was met with "come in, and we will figure it out" all day. My car was in their service center, so I was stuck at home! When I insisted on firm numbers (nothing unreasonable...out-the-door price on the car, exact trade amount on my Jeep, etc), the sales guy was evasive all day until my Jeep was finally ready to be picked up 8 hours later. That is when he finally came back with numbers, but they were more than double the cost of the cars I was looking at. At first I thought he might have misunderstood and that I wanted both cars, but even then his math was not mathing. And he doubled down on insisting his numbers were correct...that a 30k car financed at 0% for 36 months WITH my trade comes to 2k a month. And when I called him on it, he "talked to his manager," and it suddenly became $961 a month, but the numbers were still higher than advertised and lower than promised on my trade-in. I thought car sales became more civilized in recent decades, but not at Desert 215 Superstore. Be ready to have your intelligence insulted and your time wasted. Or maybe you enjoy haggling? If so, go for it! Thank goodness I never went in person. And by the way, the cost to replace two batteries and a blown fuse on my Jeep was over $1700. Yes, I know, I WAY overpaid. This whole experience was icky. Anyone have a recommendation for a good mechanic, lol???

Super sleazy sales tactics!! I brought my Jeep in for service and was immediately texted an offer to appraise it. When I accepted, that is when my entire day was wasted. I was interested in two vehicles that qualified for 0% financing, but every question I asked got vague or partial answers. Instead, I was met with "come in, and we will figure it out" all day. My car was in their service center, so I was stuck at home! When I insisted on firm numbers (nothing unreasonable...out-the-door price on the car, exact trade amount on my Jeep, ... Read More

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DealerRater - Jul 31, 2026

Super sleazy sales tactics!! I brought my Jeep in for service and was immediately texted an offer to appraise it. When I accepted, that is when my entire day was wasted. I was interested in two vehicles that qualified for 0% financing, but every question I asked got vague or partial answers. Instead, I was met with "come in, and we will figure it out" all day. My car was in their service center, so I was stuck at home! When I insisted on firm numbers (nothing unreasonable...out-the-door price on the car, exact trade amount on my Jeep, etc), the sales guy was evasive all day until my Jeep was finally ready to be picked up 8 hours later. That is when he finally came back with numbers, but they were more than double the cost of the cars I was looking at. At first I thought he might have misunderstood and that I wanted both cars, but even then his math was not mathing. And he doubled down on insisting his numbers were correct...that a 30k car financed at 0% for 36 months WITH my trade comes to 2k a month. And when I called him on it, he "talked to his manager," and it suddenly became $961 a month, but the numbers were still higher than advertised and lower than promised on my trade-in. I thought car sales became more civilized in recent decades, but not at Desert 215 Superstore. Be ready to have your intelligence insulted and your time wasted. Or maybe you enjoy haggling? If so, go for it! Thank goodness I never went in person. And by the way, the cost to replace two batteries and a blown fuse on my Jeep was over $1700. Yes, I know, I WAY overpaid. This whole experience was icky. Anyone have a recommendation for a good mechanic, lol???

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I had an appointment today set by a female named Miranda. I suppose she’s just a sales assistant and thus never came to greet me. They sent over their sales person Garrett, who was very condescending and dry. We got off to a bad start because he asked me how much I wanted my payment to be. I told him payment isn’t so much relevant as the sale price and the interest rate. He made some rude remark about how “this isn’t about ai research” which set the whole tone for our interaction. He asked if I ... Read More

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Google - Jul 23, 2026

I had an appointment today set by a female named Miranda. I suppose she’s just a sales assistant and thus never came to greet me. They sent over their sales person Garrett, who was very condescending and dry. We got off to a bad start because he asked me how much I wanted my payment to be. I told him payment isn’t so much relevant as the sale price and the interest rate. He made some rude remark about how “this isn’t about ai research” which set the whole tone for our interaction. He asked if I even knew how long of a term I was interested in and I replied I’d like to know the price of the car and see possible rates to get an idea of how long of a term. I feel like that’s more than reasonable to ask, but he was clearly upset. I was close to asking for a different sales rep but I didn’t. Things didn’t get much better with our interactions. Still weird argumentative energy from the guy. I have excellent credit, income , own my car & home. Was really annoying how he assumed I needed to rely on ai just because I didn’t want to throw out a random payment number like an idiot. Killed the whole excitement and experience of purchasing a car, I’ll probably just fix the one I have and wait to buy from someone that has better people skills, more transparency etc.

A POOR EXPERIENCE with a dealer that doesn't check the cars it resells, handing them over without basic items—such as a spare key, one of the floor mats, and part of an ELECTRIC CAR charger. These are low-cost items, yet this sorry dealership wouldn't even listen to the customer, despite repeated attempts to contact the salesperson and multiple emails sent to the managers—all of which were completely ignored. If you're considering buying a car there, consider paying around 2k for a "protection package" provided by the very same company that delivers cars with ... Read More

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Google - Jul 21, 2026

A POOR EXPERIENCE with a dealer that doesn't check the cars it resells, handing them over without basic items—such as a spare key, one of the floor mats, and part of an ELECTRIC CAR charger. These are low-cost items, yet this sorry dealership wouldn't even listen to the customer, despite repeated attempts to contact the salesperson and multiple emails sent to the managers—all of which were completely ignored. If you're considering buying a car there, consider paying around 2k for a "protection package" provided by the very same company that delivers cars with missing items.

If you’re looking to get your car serviced DO NOT GO HERE! I’ve dealt with Rylan twice in 6 months and I’ve regretted both visits. He claims he’ll call you with updates or when your car is ready, that’s a lie I had to call. My car sat at the dealership for 48 hours on both occasions just for an oil change with no phone call from him saying there is any delay. I had an issue with a grinding sound from my brakes and he claimed they isolated the sounds coming from the front left tire. ... Read More

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Google - Jun 29, 2026

If you’re looking to get your car serviced DO NOT GO HERE! I’ve dealt with Rylan twice in 6 months and I’ve regretted both visits. He claims he’ll call you with updates or when your car is ready, that’s a lie I had to call. My car sat at the dealership for 48 hours on both occasions just for an oil change with no phone call from him saying there is any delay. I had an issue with a grinding sound from my brakes and he claimed they isolated the sounds coming from the front left tire. I asked him to check the rear brakes just incase. He said no need as it’s coming from the front. Several hours later he finally called and said “im going to laugh when I hear this”. That the sound was coming from the rear left tire. Like I STATED! He then had the nerve to try and charge me a diagnostics fee of over $200 for wrongly diagnosing then now seeing where the real problem was. What a JOKE… Long story short… STAY AWAY FROM DESERT 215!

Horrible experience with this dealership, will not recommend to any one in my family or any one i know. I will however be filing a complaint with the state bar association and with the BBB.

When it comes to superb performance in customer service, Dom & Hugo sure know how to take care of their customers. We will be recommending our friends and family to them. Sincerely, Greg & Paty

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Yesterday I got my dream car at this dealership and the gentleman who helped me with the process is named Garrett. This was by far the best and smooth car purchase ever! Garrett was very knowledgeable, helpful, kind and couldn't recommend anyone else better! Seriously, ask for Garrett if you want the best. Thank you again for all the help!

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TERRIBLE Service - I went in to return my lease and they would not explain ANYTHING, made me sit and wait for NOTHING. The first guy told me i HAD to wait for CHUCK, as he was the only one who could help, and then Chuck finally came over to me and assigned another guy to process the lease end. When that guy finally came back with the paperwork, i had a few questions about how the amount due was calculated, he rubbed his eyes, sighed and told me that all he has and cant show me any of the ... Read More

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Google - Jun 25, 2026

TERRIBLE Service - I went in to return my lease and they would not explain ANYTHING, made me sit and wait for NOTHING. The first guy told me i HAD to wait for CHUCK, as he was the only one who could help, and then Chuck finally came over to me and assigned another guy to process the lease end. When that guy finally came back with the paperwork, i had a few questions about how the amount due was calculated, he rubbed his eyes, sighed and told me that all he has and cant show me any of the breakdown. This was ALL after a previous appointment i had made was disregarded as CHUCK told me " you dont need an appointment, just drop off the car, and sign the paperwork and youre out" when i came in today, he said "do you have an appointment?" i said, no... you told me to just come in, drop off the car and sign some paperwork. it will only take about 15 min... well, an hour later, i left and handled the lease return myself directly with chrysler capital. Do not work with this team of car salesmen if you want any transparency at all.

Great atmosphere GM was great. Also Garrett was helpful with the information regarding the vehicle that I was purchasing from them. Francisco in finance was super helpful and informative. I’ll recommend this location moving forward. Thank you.

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Garrett made our car shopping experience so incredible smooth. He was so patient with us, making sure we truly liked the car , went based on our budget and was extremely helpful. Best costumer service ! Will definitely recommend to friends and family .

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Our experience here was absolutely incredible. It was fast friendly service plus they were very knowledgeable about the vehicles we were interested in. The sales rep Hugo was a pleasure to work with and appreciate his patience, and a big shout out to Dominic for always helping us when needed. Absolutely would recommend

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Got my car here Dominic S. Helped me ! Recommend for you to buy your car here. Fantastic customer service?!!!!

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Chuck Abdul Cliff Garrett Adam Cisco all fabulous. Couldn’t think of any nicer people they gave me a great deal on my car. Didn’t have a problem at all, they answered any questions I may had. Darren and Branden took care of all my services in the service department. Truly a wonderful experience. I’ve traded and upgraded 3 cars here and wouldn’t go to another dealership. Highly recommend to family and friends.

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The dealership is awesome to work with. Chuck Cashmore did a great job, he was knowledgeable and patient.

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On Wednesday, May 6th around 8:30am, I contacted Dodge Ram 215 again about trading in my 2026 Ram 1500 Tradesman 4x4 Crew Cab with 420 miles—basically brand new. I currently owe $23k on it. Simple situation, right? Not here. I was originally told my truck was worth $45k (which would leave me about $22k in equity). Great—finally something that made sense. Then, like clockwork, I get a call back from someone else and suddenly it’s worth $42k. Interesting how $3,000 just disappears in a few hours. Must be that new “instant depreciation” feature. Then I’m told they’ll “check and call ... Read More

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Google - May 6, 2026

On Wednesday, May 6th around 8:30am, I contacted Dodge Ram 215 again about trading in my 2026 Ram 1500 Tradesman 4x4 Crew Cab with 420 miles—basically brand new. I currently owe $23k on it. Simple situation, right? Not here. I was originally told my truck was worth $45k (which would leave me about $22k in equity). Great—finally something that made sense. Then, like clockwork, I get a call back from someone else and suddenly it’s worth $42k. Interesting how $3,000 just disappears in a few hours. Must be that new “instant depreciation” feature. Then I’m told they’ll “check and call me back” to see if they can raise the value again. Spoiler alert: no call back. But not before I’m told I’d be financing around $32k on a 2026 Bighorn 4x4 priced at $52k. Somehow the math doesn’t even come close to adding up anymore, but I guess we’re just rearranging numbers until something sticks. Here’s the biggest kicker—my prior truck was a 2023 Ram Bighorn 4x4 Crew Cab, fully paid off. I took that equity and rolled it into this Tradesman… which they sold me for $56k. Nice, right? So I bring in a paid-off truck, hand over that value, and now just months later the numbers magically shift depending on who answers the phone? And let’s not forget—I also noticed the upgrades on the truck weren’t exactly handled consistently either. When I bought it, those features were clearly part of the pitch. Now suddenly when it comes to valuing the truck, those same upgrades don’t seem to exist. So which is it—were they real value then, or just something said to close the deal? Let’s be clear—this isn’t confusion. This is the classic play: quote high to hook you, drop the number later, shuffle the financing, and hope I don’t notice. Unfortunately for them, I do. What really gets me is I was ready to come in that same day and make a deal happen. Instead, I got inconsistent quotes, zero follow-through, and the classic dealership phone tag game. “We’ll call you back” apparently means “don’t expect to hear from us again.” I’ve added ceramic tint and running boards—extras they didn’t even factor in—yet somehow the value still drops? Makes perfect sense. I make enough to buy what I want, but I’m not about to throw money at a deal that changes every time someone new picks up the phone. Transparency clearly isn’t part of the business model here. If you enjoy chasing numbers that don’t add up and waiting on callbacks that never come, this is your place. If not, save yourself the headache and go somewhere that actually knows what consistency and honesty look like.

Adam (salesman) was easy to deal with, but he lacked in-depth knowledge of Jeep products - didn't know that a Mohave Gladiator doesn't have electronic sway bar disconnect (only Rubicon option). The real gem here though was Chuck (sales manager). From talking over Adam, to giving me $5k less trade-in value than I ended up getting from another dealership and many other offers, to not applying the trade-in price to reduce the sales tax, to talking down to my wife. This guy is a real piece of work and is single-handedly the reason that I walked and will ... Read More

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Google - Apr 25, 2026

Adam (salesman) was easy to deal with, but he lacked in-depth knowledge of Jeep products - didn't know that a Mohave Gladiator doesn't have electronic sway bar disconnect (only Rubicon option). The real gem here though was Chuck (sales manager). From talking over Adam, to giving me $5k less trade-in value than I ended up getting from another dealership and many other offers, to not applying the trade-in price to reduce the sales tax, to talking down to my wife. This guy is a real piece of work and is single-handedly the reason that I walked and will never go back to Desert 215. Shady management, trying to rip off customersthis is the type of place that gives car salesman and dealerships a bad name.

Adam (salesman) was easy to deal with, but he lacked in-depth knowledge of Jeep products - didn't know that a Mohave Gladiator doesn't have electronic sway bar disconnect (only Rubicon option). The real gem here though was Chuck (sales manager). From talking over Adam, to giving me $5k less trade-in value than I ended up getting from another dealership and many other offers, to not applying the trade-in price to reduce the sales tax, to talking down to my wife. This guy is a real piece of work and is single-handedly the reason that I walked and will ... Read More

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DealerRater - Apr 25, 2026

Adam (salesman) was easy to deal with, but he lacked in-depth knowledge of Jeep products - didn't know that a Mohave Gladiator doesn't have electronic sway bar disconnect (only Rubicon option). The real gem here though was Chuck (sales manager). From talking over Adam, to giving me $5k less trade-in value than I ended up getting from another dealership and many other offers, to not applying the trade-in price to reduce the sales tax, to talking down to my wife. This guy is a real piece of work and is single-handedly the reason that I walked and will never go back to Desert 215. Shady management, trying to rip off customersthis is the type of place that gives car salesman and dealerships a bad name.

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They reflect lower prices online but hit you with hidden fees when you talk numbers. There was also a major language barrier, sorry I don’t speak Spanish. They had the exact car I wanted but I quickly became frustrated and took my business to Chapman.

Met a very nice salesman Jugo. He was very good... unfortunately even though we were ready to buy with a considerable offer, Chuck (the "numbers" guy?) was unable to make it work for us. We presented a fair deal backed by legitimate cash significant dp. Interestingly he didn't even counter with a number at all. Just a take it or leave it kind of attitude. Additionally they put addons you don't even need. This dealership must be for people who spend more to get less. We're not that kind of people not in this economy. ... Read More

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Google - Apr 20, 2026

Met a very nice salesman Jugo. He was very good... unfortunately even though we were ready to buy with a considerable offer, Chuck (the "numbers" guy?) was unable to make it work for us. We presented a fair deal backed by legitimate cash significant dp. Interestingly he didn't even counter with a number at all. Just a take it or leave it kind of attitude. Additionally they put addons you don't even need. This dealership must be for people who spend more to get less. We're not that kind of people not in this economy. Our search continues...

I am writing to formally express my dissatisfaction with the service I received during my recent visit. I scheduled an oil change earlier in the week with the expectation that my appointment would be handled efficiently and professionally. However, an hour into my service, I was informed that the necessary parts for my oil change were not available. Instead of being prepared for a scheduled appointment, the parts had to be ordered after my vehicle was already being serviced, resulting in a wait time of over two and a half hours. This situation reflects a lack of organization and respect ... Read More

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Google - Apr 9, 2026

I am writing to formally express my dissatisfaction with the service I received during my recent visit. I scheduled an oil change earlier in the week with the expectation that my appointment would be handled efficiently and professionally. However, an hour into my service, I was informed that the necessary parts for my oil change were not available. Instead of being prepared for a scheduled appointment, the parts had to be ordered after my vehicle was already being serviced, resulting in a wait time of over two and a half hours. This situation reflects a lack of organization and respect for customers’ time. When appointments are scheduled, it is reasonable to expect that all required materials and preparations have been made in advance. Having to wait an extended period due to preventable issues is unacceptable. Although I currently have an unlimited oil change plan with your business, this experience has caused me to reconsider continuing service with you.

I want to share my recent experience with a car dealership so others can be aware. We were initially presented with one set of terms, including specific products (like GAP coverage) and a certain interest rate. Later, we were asked to re-sign what was described as the same paperwork. It was not. The sale price had been increased, and key items like GAP and other add-ons had been removed—without being clearly disclosed to us. To make matters worse, we were given a blank “drive-off” document the first time, which should have been a red flag. Thankfully, we saved messages ... Read More

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Google - Apr 7, 2026

I want to share my recent experience with a car dealership so others can be aware. We were initially presented with one set of terms, including specific products (like GAP coverage) and a certain interest rate. Later, we were asked to re-sign what was described as the same paperwork. It was not. The sale price had been increased, and key items like GAP and other add-ons had been removed—without being clearly disclosed to us. To make matters worse, we were given a blank “drive-off” document the first time, which should have been a red flag. Thankfully, we saved messages from the finance representative that clearly show what was originally offered versus what was changed. Based on this, we will be filing a formal complaint with the CFPB. Please take your time when signing anything, double-check every document, and don’t assume anything is “the same” just because you’re told it is. Stay informed and protect yourself.

Traveling and close to needing an oil change, set appointment for 8am, arrived early and 2 hours later the oil change was done. Wanting to keep my Jeep in compliance with oil changes. No communication until I asked and then I was requested to decline services which I already had checked out before our trip.

This might be the worst dealership in Las Vegas but I’ll NEVER return here again. This dealership put tint on their cars and other things, then charge the customer or potential buyer the price for the window tint and other things they did to the car. This is a way they can up-charge and add a ridiculous price to the amount they sell their cars for and I wasn’t going for it. Additionally, the customer service is terrible, I called today multiple times and the automated service gives you a list of department to choose from and it ... Read More

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Google - Mar 23, 2026

This might be the worst dealership in Las Vegas but I’ll NEVER return here again. This dealership put tint on their cars and other things, then charge the customer or potential buyer the price for the window tint and other things they did to the car. This is a way they can up-charge and add a ridiculous price to the amount they sell their cars for and I wasn’t going for it. Additionally, the customer service is terrible, I called today multiple times and the automated service gives you a list of department to choose from and it says press “0” for the operator and it rings but no one answers. I did this 8 times and no answer. I decided to choose “service” department and I ask the guy can he give me the direct number or transfer me to the financing department and he refuse too.

Not happy with the service department of the Desert 215 Jeep dealership. Took my jeep in for basic service , a cabin filter change and for them to look at my bumper that seemed to be sticking out at a seam. ( car is under warranty). They did the basic oil change, tire rotation and said it was ready to go. I drove home. But the same musty smell was there and I looked at the bumper and it wasn’t fixed. I called them and they had only done the basic. Plus they didn’t reset my oil change warning or fill ... Read More

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Google - Mar 23, 2026

Not happy with the service department of the Desert 215 Jeep dealership. Took my jeep in for basic service , a cabin filter change and for them to look at my bumper that seemed to be sticking out at a seam. ( car is under warranty). They did the basic oil change, tire rotation and said it was ready to go. I drove home. But the same musty smell was there and I looked at the bumper and it wasn’t fixed. I called them and they had only done the basic. Plus they didn’t reset my oil change warning or fill my wiper fluid which the light came on for. They told me I had to bring it back in for the cabin filter and bumper because no one conveyed it to the tech(even though I told the guy who met me at the car and asked what I needed.) So I brought it back a week later, they changed the cabin filter ($100) then told me the car was “damaged” and not under warranty and I’d have to take it to Pahrump dealer where I bought it to get it fixed. So I took it to Pahrump, drove an hour each way. They fixed it ( was a broken clip) no charge under warrenty and told me that the 215 dealer just didn’t want to fix it!! Way to stand by your cars 215 desert. Won’t be back and won’t recommend them.

Mark is amazing!! His service so early in the morning is impeccable. 10/10 recommend to get service with mark. UPDATE: came back 2 months later and the service is nothing like it was before. Not sure how one person tells me my warranty covers my services and the next tells me the same services are not covered. Scheduled for sensor eval just to arrive and be told they don’t do that on the weekend. On top of it all, the services took 2.5 hours because “they thought I was dropping off” dropping off for an appointment doesn’t mean let my car ... Read More

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Google - Mar 21, 2026

Mark is amazing!! His service so early in the morning is impeccable. 10/10 recommend to get service with mark. UPDATE: came back 2 months later and the service is nothing like it was before. Not sure how one person tells me my warranty covers my services and the next tells me the same services are not covered. Scheduled for sensor eval just to arrive and be told they don’t do that on the weekend. On top of it all, the services took 2.5 hours because “they thought I was dropping off” dropping off for an appointment doesn’t mean let my car sit all day. Mark was not here today, which is a shame bc he was really helpful last time and knowledgeable.

2.5 hours for oil change. I was ok with that. 120.00 for that service plus a 33.00 engine protector i didn't ask for. Because of wait they discounted 15%, fine. I get in my 4 runner smelled like some type of chemical cleaner, 2 days for it to go away. My seat pulled up so far I couldn't get into it. Simply no attention to anything. Horrible experience!!!! Cassidy behind the counter was very very nice! Ill go back to Findlay Toyota at auto mall. Much more of a drive but worth it and less money. One more thing ,they survey me I opt ... Read More

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DealerRater - Mar 21, 2026

2.5 hours for oil change. I was ok with that. 120.00 for that service plus a 33.00 engine protector i didn't ask for. Because of wait they discounted 15%, fine. I get in my 4 runner smelled like some type of chemical cleaner, 2 days for it to go away. My seat pulled up so far I couldn't get into it. Simply no attention to anything. Horrible experience!!!! Cassidy behind the counter was very very nice! Ill go back to Findlay Toyota at auto mall. Much more of a drive but worth it and less money. One more thing ,they survey me I opt for service manager call back 3 days ago.....CRICKETS.. BTW no one in the showroom purchasing wonder why.

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Just so everyone is aware, prices don't include their protection package, but the price IS forced on you. You cannot opt out of their protection package even if you don't want it. This is the extent of their "disclaimer"

I am posting this detailed review to warn others about my extremely negative experience with the service department at Desert 215 Service Department in Las Vegas. This is not about a factory defect that my car had or Jeep warranty issue—this is 100% due to the dealership’s negligence, rudeness, lack of transparency, and outright dangerous incompetence. It started with Invoice #148414. My Jeep was having multiple systems not responding. The technician dismissed proper diagnostics and insisted it was likely the battery, which would “clear all codes” anyway. I was literally told, “I doubt it is a battery. Drive around and check.” ... Read More

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DealerRater - Mar 16, 2026

I am posting this detailed review to warn others about my extremely negative experience with the service department at Desert 215 Service Department in Las Vegas. This is not about a factory defect that my car had or Jeep warranty issue—this is 100% due to the dealership’s negligence, rudeness, lack of transparency, and outright dangerous incompetence. It started with Invoice #148414. My Jeep was having multiple systems not responding. The technician dismissed proper diagnostics and insisted it was likely the battery, which would “clear all codes” anyway. I was literally told, “I doubt it is a battery. Drive around and check.” Two days later, the vehicle failed completely on the highway—putting my life at serious risk. It had to be towed back (Invoice #148593). After they “fixed” it the first time and released it as safe, it broke down again due to their shoddy work. When I returned, I specifically requested that the repair order document EVERYTHING the technician touched, disassembled, or worked on. This request was completely ignored. I wasn’t told the bumper had been removed—let alone that it was damaged during their service and not fully attached. On February 18, when I brought it back for proper bumper reinstallation, staff initially lied and said the bumper hadn’t been removed at all. Saying “This is your car, you better know what happened to it”. Only after I showed proof did they “check with the technician” and admit it had been. Invoice #153143 lists “adjust front fascia” as done—but I never authorized any paint work, touch-ups, or anything beyond reinstalling the bumper correctly. It was still installed wrong afterward. More they did a horrible touch up work on my ideal exterior with mismatched color as well as spray over the headlight. The electrical problems persist to this day as well.I was told to come back on a Wednesday for a “specialist,” only to be turned away because the specialist “only works early mornings.” Then they sent me to a collision center to fix THEIR damage—at my inconvenience. The collision center refused the job, so I had to find and a specialized repair shop myself (invoice: $2,774.39). Because of the unsafe electrical failures and the risk of the bumper coming loose (potentially flying off and causing an accident or damaging property/clients’ tools I transport for work), as well as driving back and forward to repair my car again and again after they damage it, I had to stop driving the vehicle entirely. This caused me to lose a $4,500 project. The diminished value of the vehicle from all this mishandling is at least $1,500. I no longer trust the safety or condition of this vehicle. They concealed what was actually done (no documentation of parts removed/touched), ignored my direct requests for transparency, lied about work performed, endangered me and my family, and forced me to chase repairs for THEIR mistakes. The attitude has been rude and dismissive throughout—no accountability, no apologies. This is unacceptable for any dealership, especially one handling safety-critical repairs. Do not trust Desert 215 Service Department in Las Vegas with your car—go elsewhere in Las Vegas (there are better options). Save yourself the headache, risk, and money. Management outright refused full compensation. They offered only a partial repair (which doesn’t address lost income, diminished value, or even full repair) — basically admitting fault but refusing to make it right. This shows complete lack of responsibility.

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Routine service visit turned into engine diagnosis, costly repairs, missing parts, and ongoing reliability problems.

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Put 10k down on a 20k car. Loan amount is 20k still granted I do have terrible credit scores. I haven't received any loan documents. I picked up my license plate today and they ordered the wrong one.

I had a very frustrating experience with Desert 215, and I would strongly caution others before doing business with this dealership. I traded in my car with them, and they were supposed to send the payoff check to the manufacturer. Instead, they delayed sending the payment for almost 3–4 months. Because of their delay, the manufacturer reported a late payment on my credit profile, which is completely unacceptable. I went back to the dealership multiple times to address the issue, and each time they told me not to worry and that they would handle everything. Clearly, they did not. On top of ... Read More

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Google - Mar 10, 2026

I had a very frustrating experience with Desert 215, and I would strongly caution others before doing business with this dealership. I traded in my car with them, and they were supposed to send the payoff check to the manufacturer. Instead, they delayed sending the payment for almost 3–4 months. Because of their delay, the manufacturer reported a late payment on my credit profile, which is completely unacceptable. I went back to the dealership multiple times to address the issue, and each time they told me not to worry and that they would handle everything. Clearly, they did not. On top of that, their service department has also been disappointing. During one of my service visits, they charged me for a tire rotation but never actually rotated the tires. This shows a serious lack of professionalism and attention to detail. Overall, my experience with Desert 215 has been extremely disappointing. Poor communication, careless financial handling, and questionable service practices make it very hard to trust this dealership. I would not recommend them based on my experience

Update: Derrick contacted my wife about these services and tried to flex how he has a Masters in Communications. Nice try, so does my wife, and she has a law degree. Soooo, take that strange flex elsewhere. Haha! ***CANNOT RECOMMEND*** Calling and scheduling an appointment was easy. Getting here to turn my truck in was easy. They kept my truck for five days to do a diagnostic test and to fix the issues I approved. Communication was very lacking. No calls just texts. No ETA on work completion. The problems I encountered began during pickup. Aside from the fact that ... Read More

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Google - Mar 9, 2026

Update: Derrick contacted my wife about these services and tried to flex how he has a Masters in Communications. Nice try, so does my wife, and she has a law degree. Soooo, take that strange flex elsewhere. Haha! ***CANNOT RECOMMEND*** Calling and scheduling an appointment was easy. Getting here to turn my truck in was easy. They kept my truck for five days to do a diagnostic test and to fix the issues I approved. Communication was very lacking. No calls just texts. No ETA on work completion. The problems I encountered began during pickup. Aside from the fact that five service team members were present, my wife and I stood waiting for the keys to our truck. Finally one of them came to help. We explained that we paid for the services online, showed him the receipt of payment, yet he still asked one of the other reps, “did they pay?” I just showed you that we did. After that we got our key, I went out to my truck and an extra belt was laying on my passenger seat. I took it back in, when asked to explain why it was there, we got a few answers. One service rep said the belt that was already installed, which they knew we had recently replaced, had a “sheen” on it, implying a previous mechanic installed the wrong belt. When the manager called the mechanic who did the work, they said they knew we had a new belt installed recently and despite that, they replaced it and left the other belt on the seat, with the option for us to keep or remove the cost on our bill. He apparently forgot to tell anyone else, so we had to bring it up. Second issue is the cost of parts. The markup on parts here is astounding. Over $400 for the windshield wash tank that I can purchase online for $100 or less. Absurd. Last thing I will note here is when we left I was driving on the freeway and thankfully my hood latch works well because that’s the only thing that kept my hood from flying up to the windshield. Jose, the service rep went out several times to look at items under the hood while we were there and he never properly secured it. I had more services scheduled with these guys but have since canceled all further appointments. If you choose to use this place, do a full video inspection of your vehicle before and after. Personally, I will take my vehicle elsewhere for future services.

Unfortunately, this review has become necessary due to my experience and the dealership’s failure to resolve a serious issue professionally and fairly. I am a proud owner of a 2018 Jeep Wrangler Sahara, purchased brand new in Chicago. For seven years, I had no major problems. However, on August 25, 2025, while driving, my steering began shaking violently and felt completely out of control. I contacted Desert 215 Superstore Chrysler Dodge Jeep, the nearest dealership. I was told to look up the term “Death Wobble.” Upon inspection, it appeared the steering damper was weak and had fallen. When I arrived at the dealership, ... Read More

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Google - Feb 23, 2026

Unfortunately, this review has become necessary due to my experience and the dealership’s failure to resolve a serious issue professionally and fairly. I am a proud owner of a 2018 Jeep Wrangler Sahara, purchased brand new in Chicago. For seven years, I had no major problems. However, on August 25, 2025, while driving, my steering began shaking violently and felt completely out of control. I contacted Desert 215 Superstore Chrysler Dodge Jeep, the nearest dealership. I was told to look up the term “Death Wobble.” Upon inspection, it appeared the steering damper was weak and had fallen. When I arrived at the dealership, my service advisor informed me that I would still need to pay for a diagnostic inspection, even though the issue had already been identified. I was told the cost would be $242.94, but that amount would be applied toward repairs if I chose to complete them there. Feeling pressured into an unnecessary and expensive inspection, I agreed. The inspection report listed repairs totaling $3,142.50 (immediate and future recommendations). I chose to repair only the steering damper, which was the original reason for my visit. Within 15 days, my engine warning light illuminated. I returned to the dealership and was informed by a different advisor that I would need to pay for another diagnostic inspection because the engine light was on. I questioned why I needed to pay again, especially since I had just been informed of a radiator leak during the prior visit. There were no oil or coolant leaks visible in my garage or parking space. I requested that they simply repair the radiator, but I was told another inspection was mandatory. A second inspection report was completed, this time listing repairs totaling $5,367.36. I was extremely upset. I paid for the report and left because it listed similar concerns: batteries, radiator leak, and other coolant-related issues. The labor pricing was excessive, and the additional items listed just 15 days after my first visit were shocking. That same day, I went to Firestone, where I had previously purchased an auxiliary battery under warranty. They replaced it for $80.00, and testing showed my main battery was 100% functional. I then searched for more reasonably priced radiator and coolant system repairs elsewhere. However, even after completing several of the recommended repairs, my engine light remained on. Frustrated, I contacted Chrysler Corporation and was assigned a case number. I was instructed to take my vehicle in for another inspection. To: Prestige Chrysler Dodge Jeep where I was advised from another Advisor after a full inspection was conducted manually with photos, rather than relying solely on a machine-generated diagnostic report. I was then informed that I needed a cylinder head gasket replacement and later learned I also needed a camshaft rocker. My concern is that customers are being required to pay for machine-based diagnostic inspections, yet when those inspections fail to correctly identify the true problem, the dealership does not accept accountability. This resulted in unnecessary repairs, additional expenses, and significant financial hardship. I have requested a refund for the inaccurate diagnostic inspection three times. First, I attempted to speak with the service manager, who abruptly and rudely ended the call. Second, I contacted the general manager. He referred me back to the service manager. I went to the dealership in person with all receipts. I was told by the Service Manager Mr. D. Parke that an engine light could indicate “5,000 different things,” and because I did not complete the repairs there, they would not refund the $242.94 diagnostic fee. Third, I disputed the charge through my bank. A refund was initially issued, but the dealership later had it reversed. I am requesting a refund of $242.94 for an inaccurate and ineffective diagnostic inspection report. I believe customers deserve accurate diagnostics, transparency, and accountability. This is Unacceptable to Customer's that Purchased Vehicles from this Corporation. Profit over Empathy .

They charged me 600.00 in December to fix starter button after 5 more visits to fix same problem the stress of not having my car the VA had to put me in rehab for a month to stop my abuse problem that this brought back. Now they've had my car for 9 days and the Jeep dealership still can't fix a Jeep.. why? It's my car that's a problem a Jeep is a Jeep. Found out they're going have the car 2 more days, and charge me another 700.00 for a wire. I'm a disabled VET on a fixed ... Read More

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Google - Feb 11, 2026

They charged me 600.00 in December to fix starter button after 5 more visits to fix same problem the stress of not having my car the VA had to put me in rehab for a month to stop my abuse problem that this brought back. Now they've had my car for 9 days and the Jeep dealership still can't fix a Jeep.. why? It's my car that's a problem a Jeep is a Jeep. Found out they're going have the car 2 more days, and charge me another 700.00 for a wire. I'm a disabled VET on a fixed low income they're sending me to the food pantry and let's hope they don't leave me with a empty tank like they did in December. They take all neg reviews down, look on reddit and Instagram 215 jeep dodge reviews